Frequently Asked Questions

Items may be returned as long as the return is initiated within 10 days of receipt. The jewelry must be in unworn, unaltered, and undamaged condition to qualify for a return or exchange.

Pieces that do not meet these conditions are ineligible for return. Custom/special orders or pieces that have been altered may not be returned or exchanged. We do not accept returns from outside of the contiguous United States.

A refund will be initiated to your original payment method minus initial shipping costs (for orders that qualify for complimentary shipping, this amount is $40). We can alternatively refund the full amount to a gift card for store credit.

Returns will be processed within 24-48 hours of delivery; an email confirmation will be sent once the refund has been initiated. Please allow up to 10 business days for the refund to post to your account.

We understand that circumstances can change! If you need to cancel your order, please contact the team as soon as possible by email or by phone.

Cancellations are handled on a case-by-case basis depending on the status of your order. If your piece has not yet been shipped, we will do our best to accommodate your request. However, please note that Made to Order and custom pieces — including resized rings — may not be eligible for cancellation once production has begun, as they are crafted specifically for you.

If your order has already shipped, we are unable to cancel. Please see our return policy for more.

A One of a Kind piece already exists and is waiting for its next owner, while a Made to Order piece will be created for you.

Since Made to Order pieces are crafted specifically for you after your order is placed, they require additional production time before shipping. Turnaround time may be anywhere between a couple of days to six weeks, depending on the complexity of the piece and current order amounts.

A team member will be in touch shortly after your order is placed to provide a more precise timeline and coordinate delivery.

If you have a specific date in mind — such as a birthday, anniversary, or holiday — we recommend reaching out to us in advance to ensure we can meet your timeline.

One of a Kind pieces ship within 5 days of your order being placed. Please note: a piece that needs to be resized will require additional times to complete the alteration.

We recommend that you seek out a jeweler local to you. They will be able to give you the most accurate measurement, as determining the proper size for a ring is a nuanced process.

The ring needs to fit snugly enough to not slip off or loosely spin, but it also has to fit over the knuckle of the finger. Additionally, since finger sizes can fluctuate with seasons, temperature and humidity, activity or injuries, etc., it’s important to confirm that the size selected isn’t materially affected by these factors!

Once you determine your size, we will make sure to account for the ring’s build to fit your finger.

Ring resizing starts at $80 per alteration; additional fees may be added depending on the specific piece and the process and materials required.

Sizing a ring will add additional time to your order. Please contact us directly if you would like details about resizing a specific piece by email or phone.

Custom orders, including resized rings, are not eligible for return or exchange.

At this time, we do not offer sizing kits. For the most accurate measurement, we recommend seeking out a jeweler local to you for sizing.

Monika's custom book will be opening in the near future: please stay tuned!